This Privacy Policy explains how Surya Solar Hub ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
1 Information We Collect
We collect only the information necessary to provide our services and respond to your inquiries.
- Contact information: Name, phone number, email address, and home/site address — provided when you fill out an inquiry form or contact us via WhatsApp.
- Property details: Roof type, electricity consumption, and location details — provided voluntarily to help us generate an accurate solar quote.
- Usage data: Pages visited, browser type, device type, and approximate location — collected automatically via cookies and analytics tools to improve our website.
- Communications: Messages and queries you send us via WhatsApp, phone, or email.
2 How We Use Your Information
Your information is used strictly for legitimate business purposes:
- To respond to your solar installation inquiry and provide a customised quote.
- To schedule site visits and coordinate installation work.
- To assist you with PM Surya Ghar subsidy applications and documentation.
- To send important updates about your installation or service.
- To improve our website performance and user experience.
- To comply with legal obligations under Indian law.
3 WhatsApp & Third-Party Communications
- Our website uses WhatsApp links to connect you with our team. When you click a WhatsApp link, you are directed to WhatsApp's platform, which is governed by WhatsApp's own Privacy Policy.
- We do not store the content of WhatsApp conversations on our website servers.
- Phone calls made to our listed numbers may be logged for service quality purposes.
4 Cookies & Analytics
- We use cookies to improve your browsing experience on our website. Cookies are small text files stored on your device.
- We may use analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you.
- No personally identifiable data is stored via cookies.
- You can disable cookies in your browser settings. Note that some website features may not function correctly without cookies.
5 Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
- Government portals: Your details may be submitted to the PM Surya Ghar Muft Bijli Yojana portal and your local DISCOM when processing subsidy applications, with your explicit consent.
- Service providers: Trusted installation partners or electricians who assist in delivering our services, bound by confidentiality obligations.
- Legal requirement: Where required by law, court order, or government authority under Indian law.
6 Data Retention
- We retain your personal information for as long as necessary to deliver the contracted services and meet legal obligations.
- Customer and installation records are typically retained for a minimum of 7 years for warranty and accounting purposes.
- You may request deletion of your data (subject to legal retention requirements) by contacting us at info@suryasolarhub.com.
7 Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
- Our website is served over HTTPS (encrypted connection).
- Access to customer data is restricted to authorised personnel only.
- We do not store payment card information — all payments are handled in cash or via bank transfer directly.
No method of data transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
8 Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at info@suryasolarhub.com or call +91 96768 02728.
9 Children's Privacy
Our website and services are intended for adults (18 years and above). We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us and we will delete it promptly.
10 Links to Other Websites
Our website may contain links to external websites (e.g., government portals, WhatsApp, manufacturer websites). We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policy of any external site you visit.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our website after any changes constitutes acceptance of the updated policy.
12 Governing Law
This Privacy Policy is governed by the laws of India, including applicable provisions of the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the jurisdiction of courts in Kadapa District, Andhra Pradesh, India.
13 Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
- Business: Surya Solar Hub
- Address: 22, Shiva Sankar Complex, Korrapadu Road, Proddatur, Andhra Pradesh
- Phone: +91 96768 02728
- Email: info@suryasolarhub.com